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Corporate Offer - Cycle Hub

Mayor announces ‘Congestion Deal’ to encourage travel behaviour change

Lee Howarth


The Mayor of Greater Manchester, Andy Burnham is today launching a ‘Congestion Deal’ to tackle congestion across Greater Manchester.

The ‘Congestion Deal’ is a new approach to tackling congestion, where public bodies and operators are challenged to offer people more choice in their travel options and employers, residents and commuters are incentivised to change their travel behaviour.

The new measures being announced include:

  • £80m investment in Metrolink trams, providing 4,800 extra spaces and increasing capacity on the busiest lines
  • £160m investment in cycling and walking infrastructure – giving thousands of people the potential to move around without reliance on private car use
  • Incentives for employers to introduce flexible start and finish times for their workforce through the potential introduction of an early bird ‘pre-peak’ ticket offer on Metrolink, as well as a potential group Metrolink discount for businesses that agree to implement flexible working
  • An exploration of a High Occupancy Vehicle lane pilot, to give priority to cars with three or more passengers, to encourage more car sharing
  • An expanded transport control centre operating 24 hours a day to help improve the flow of people and goods around Greater Manchester, and provide real-time information to the public

The Congestion Deal follows the Mayor’s Congestion Conversation last autumn, which over 7,000 members of the public responded to. People were asked what the causes and impact of, and solutions to, congestion might be. The results of the online survey, which informed the measures in the Congestion Deal, suggested that the main causes of congestion were too many people travelling at the same time; too many short journeys by car; roadworks; poorly timed traffic lights and no realistic alternatives to driving.

The Congestion Deal has been developed on behalf of the Mayor of Greater Manchester by TfGM, alongside a group of independent experts, with Greater Manchester’s ten local highways authorities, aims to tackle the causes of congestion through transport bodies, businesses and individuals working together across the region. The Greater Manchester Clean Air Plan, due to be published later this year will also incorporate the Congestion Deal, and develop proposals to take action on our most polluted and most congested roads. By May, the last of 50 new PCSOs will be in place as part of the Travelsafe Partnership’s ongoing work to keep the public safe on public transport.

Mayor of Greater Manchester, Andy Burnham said: “Congestion is a serious problem in Greater Manchester, which affects people’s health and wellbeing, as well as access to employment and education opportunities.

“Every week, my Twitter feed and inbox are filled with accounts of the difficulties people experience in travelling to work, dropping the kids off at school or getting to appointments on time. There’s no quick fix or single solution to tackling congestion and it requires a long term approach, but there are things we could be doing better.

“So I’d like all of Greater Manchester to agree to a congestion deal; transport bodies and businesses will work together to give people real choice about their travel options; whilst Greater Manchester residents must also play their part in the deal by making changes to how and when they travel and by choosing public transport, cycling or walking as an alternative to the car where possible.

“If everyone does their bit, from businesses to bus operators and from council to commuters, we can work together to reduce congestion and make Greater Manchester an even better place to live and work in the future.”

Chris Boardman, Greater Manchester Cycling and Walking Commissioner, said: “Making it easier for more people to travel without using cars, particularly for short journeys, is one of the key ways we can tackle congestion. We can only do this if we make active travel the easiest, most attractive and logical option.

“The £160m investment in cycling and walking infrastructure, would kick-start a major transformation of how people of all ages travel.

“We’ve said from the start that this transformation has to be led and owned by local people. We’re ready to work closely with communities on bold and ambitious plans that will unlock the potential for thousands more people to get around by bike or on foot.”

The proposals are set to be discussed by leaders from the Greater Manchester Combined Authority (GMCA) next week (Thursday 29 March).

Women's Cycling Celebration - 25th Mar HOME

Lee Howarth

Dear All

TfGM have a Women’s Cycling Celebration event at HOME Manchester on March 25th 11am – 4pm

There will be a wealth of activities, information and advice from bike fitting, saddle fitting, clothing and training to cargo and electric bike demos, to cycle themed art and face painting (it’s not just for kids!)

This year there is also a FREE programme of women’s cycling short films from @FindItFilm, and for the more adventurous amongst you talks by Angela Walker and Julie Bullen about their Transcontinental race adventure and Lee Craigie’s film and Q&A @adventuresynd #DividedFilm ‘DIVIDED’.   

Visit the webpage for the full line up and to reserve places for the talks and films

Please share far and wide! Click here to download the e-flyer for distribution

Womens Cycling Event March 2018.jpg

Events and Travel News this Weekend in Salford and Manchester

Lee Howarth

City Centre Works

There a series of essential works taking place which are expected to impact all road users. If you are planning on driving in or around Manchester, remember to plan ahead and check out our travel advice page.

Saturday 10 March: Manchester United vs Liverpool (12:30pm) and Tuesday 13 March: Manchester United vs Sevilla (7.45pm) 

First, Manchester United host Liverpool this Saturday, 10 March in the Premier League (kick-off 12.30pm), before hosting Sevilla in the Champions League on next Tuesday, 13 March (kick-off 7.45pm). With around 75,000 fans expected to attend, roads and public transport are expected to be much busier than usual.  If you are heading to the game or just travelling around the local area remember to check out our travel advice page and plan ahead.

If you are driving around the Trafford area you should also be aware that there have been a number of recent changes on local roads. You can find out all the information about the Metrolink Trafford Park Line work here

Sunday 11 March: Manchester Irish Parade (10am onwards)

Manchester hosts its annual Irish Festival Parade this Sunday. Roads and public transport, along the parade route, in the city centre are expected to be busier than usual. If you are heading into Manchester or just travelling around the local area, check out our travel advice and remember to plan ahead.

Mayor calls for monthly Metrolink report and improved customer communications

Lee Howarth

Mayor of Greater Manchester, Andy Burnham, has taken steps to ensure a report on Metrolink performance is published every month as part of a new drive to improve the passenger experience.

The report will provide statistics on performance across the Metrolink network - including punctuality and cancellations - and give the public a means of monitoring service standards on an on-going basis.

An initial report looking at the overhead line issues which affected thousands of passengers on 19 and 20 February has also been published online. The report looks at the incident, the operational response, customer communication and what steps can be taken to reduce the risk of similar events in the future.

Following shortcomings identified with communications on the day, the Mayor has asked Transport for Greater Manchester (TfGM) and Metrolink operator, KeolisAmey Metrolink, to make immediate improvements to customer communications so that they are as quick and accurate as possible across all channels – including social media, websites, on-stop announcements and drivers/staff updating passengers on trams and stops.

Andy Burnham said: "The Metrolink system is a great asset to our city region and we should all be proud of it. However, it is not immune from technical problems, which at times have been serious breakdowns and which have not been handled as well as they might.

"What happened earlier this month is a clear example of a serious incident bringing services to a standstill, which could have been far better explained to customers.

"On this basis I have asked TfGM to publish the report which has been done so that everyone can find out the facts for themselves. I have also asked that they now publish a monthly report detailing operational performance.

“I am grateful to all Metrolink staff who have worked hard to correct recent problems and deal with the bad weather. But, as Mayor, it is my job to ensure Metrolink is accountable to its paying public and that is why I am introducing this new performance regime.”

The report into the events of the 19 and 20 February has now been published online and can be found here. Monthly performance reports will start being published from the end of April.

Stephen Rhodes, Customer Director at TfGM, said: "TfGM is absolutely committed to keeping Greater Manchester on the move. We are taking steps to enhance the customer information we provide and will be working closely with our partners to ensure customers are kept up to speed when there are issues."

TfGM’s control room will become a 24hr operation in the near future, which will mean TfGM can deliver fast and accurate updates whatever the time of day or night.

The first meeting of the Mayor's Transport Board is also set to take place later this month, on 26 March. The Transport Board members will include the Mayor, Sir Richard Leese and representatives of TfGM, Highways England, Network Rail, Northern Rail, Transpennine Express, Stagecoach, First, Arriva, Metrolink, Transport for the North and the Department of Transport.

The board will provide the Mayor with the opportunity to scrutinise the performance of all transport operators in the region and to hold them to account on behalf of the travelling public when necessary. This will include the rail and bus operators, who currently are not required to formally report on any delays or issues at a Greater Manchester level.

For information on public transport across Greater Manchester visit, call 0161 244 1000 (7am-8pm, Monday to Friday, and 8am-8pm at weekends and bank holidays) or follow @OfficialTfGM on Twitter.

KAM statement regarding Metrolink disruption

Lee Howarth

Aline Frantzen, Managing Director at KeolisAmey Metrolink (KAM), said: “We are sincerely sorry for the disruption on Metrolink services on Monday and Tuesday – we know that people had long and difficult journeys as a result.

“The disruption was caused by two separate incidents on the network where the overhead lines were damaged at Bury and Cornbrook, affecting a significant number of services.

“The overhead lines are inspected on a weekly basis and this type of incident is incredibly rare, but it does have a very significant impact on customers when they do occur.

“Repairs are now complete but investigations into the cause are ongoing. We are liaising closely with TfGM to look at what lessons can be learnt and how to reduce the risk of this happening again.

“Our engineers worked through the night with both TfGM colleagues and experts from around the country, who are a part of the wider KAM network, to tackle the issues as quickly as possible - but they were complex and took some time to address.

“I’d ask any customers who were inconvenienced to get in touch with KAM regarding compensation. A dedicated email address has been set up – so please get in touch if you were affected. I’d also ask people to keep an eye on the Metrolink Twitter feed and TfGM website for any further updates.”

TfGM - Women’s cycling commuter led rides

Lee Howarth

For five consecutive Thursday mornings, between 22 February and 22 March, led rides will be commencing from 4 districts within Greater Manchester. The rides will present an opportunity for those wishing to commute into Manchester by bike and aim to build the confidence of those that attend.

Emphasis will be on the social element of the rides and establishing a bike commute routine.


 Stockport > Manchester Oxford Road Station


Ashton > Manchester Piccadilly Station


Prestwich > MediaCityUK via Salford Central


Altrincham > Manchester Deansgate