KAM statement regarding Metrolink disruption
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Aline Frantzen, Managing Director at KeolisAmey Metrolink (KAM), said: “We are sincerely sorry for the disruption on Metrolink services on Monday and Tuesday – we know that people had long and difficult journeys as a result.
“The disruption was caused by two separate incidents on the network where the overhead lines were damaged at Bury and Cornbrook, affecting a significant number of services.
“The overhead lines are inspected on a weekly basis and this type of incident is incredibly rare, but it does have a very significant impact on customers when they do occur.
“Repairs are now complete but investigations into the cause are ongoing. We are liaising closely with TfGM to look at what lessons can be learnt and how to reduce the risk of this happening again.
“Our engineers worked through the night with both TfGM colleagues and experts from around the country, who are a part of the wider KAM network, to tackle the issues as quickly as possible - but they were complex and took some time to address.
“I’d ask any customers who were inconvenienced to get in touch with KAM regarding compensation. A dedicated email address has been set up refunds1902@metrolink.co.uk – so please get in touch if you were affected. I’d also ask people to keep an eye on the Metrolink Twitter feed and TfGM website for any further updates.”