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Corporate Offer - Cycle Hub

Update on 'get me there' app issues

Lee Howarth

Since Monday 3 September, some get me there customers have been experiencing trouble buying and displaying tickets on the app.

This is a nation-wide technical fault affecting the back office systems of TfGM’s supplier Corethree, who developed and manage the get me there and other mobile ticketing apps, which are experiencing similar problems.

Our supplier is currently investigating the root cause of the fault and we apologise for the inconvenience this is causing.

In the meantime customers are advised to:

• App users wishing to purchase daily single or return tickets via the app should do so outside of peak times (07.00-09.00 and 16.00-18.00) – anyone wanting to buy during peak times is advised to use a ticket machine instead
• Anyone wishing to purchase a weekly or monthly ticket can do so outside of peak hours
• Those with a valid get me there ticket can still access their tickets by turning their phone to airplane / flight mode before loading the app
• Follow @MCRMetrolink @OfficialTfGM and @mygetmethere for the latest information and advice

Refund advice:

• Anyone who has a valid ticket they have purchased via the app and has had to buy a paper ticket or has experienced duplicate payment will of course be refunded.

We're continuing to work closely with Corethree to try and resolve the issue.

Transport for Greater Manchester’s Customer Director, Stephen Rhodes, said: “First and foremost I’d like to apologise for the continued disruption and inconvenience this is causing our customers.

“This is a problem affecting multiple ticketing apps and thousands of bus, tram and rail customers up and down the country and we continue to press for an urgent resolution.

“Until this is resolved I’d encourage users of the app to follow our social media channels and visit our website for the latest information and advice relating to get me there.”