Update on 'get me there' app issues

Since Monday 3 September, some get me there customers have been experiencing trouble buying and displaying tickets on the app.

This is a nation-wide technical fault affecting the back office systems of TfGM’s supplier Corethree, who developed and manage the get me there and other mobile ticketing apps, which are experiencing similar problems.

Our supplier is currently investigating the root cause of the fault and we apologise for the inconvenience this is causing.

In the meantime customers are advised to:

• App users wishing to purchase daily single or return tickets via the app should do so outside of peak times (07.00-09.00 and 16.00-18.00) – anyone wanting to buy during peak times is advised to use a ticket machine instead
• Anyone wishing to purchase a weekly or monthly ticket can do so outside of peak hours
• Those with a valid get me there ticket can still access their tickets by turning their phone to airplane / flight mode before loading the app
• Follow @MCRMetrolink @OfficialTfGM and @mygetmethere for the latest information and advice

Refund advice:

• Anyone who has a valid ticket they have purchased via the app and has had to buy a paper ticket or has experienced duplicate payment will of course be refunded.

We're continuing to work closely with Corethree to try and resolve the issue.

Transport for Greater Manchester’s Customer Director, Stephen Rhodes, said: “First and foremost I’d like to apologise for the continued disruption and inconvenience this is causing our customers.

“This is a problem affecting multiple ticketing apps and thousands of bus, tram and rail customers up and down the country and we continue to press for an urgent resolution.

“Until this is resolved I’d encourage users of the app to follow our social media channels and visit our website for the latest information and advice relating to get me there.”

The Quays Loop Road - Temporary Closure

A message from Salford City Council:

The Quays Loop Road - click link for location map

A temporary road closure will be in effect on Sunday 23 September 2018 for a period of one day between the hours of 6am and 2pm on the following section of highway: 

• The Quays loop Road fronting The Lowry Outlet Mall near to the roundabout.

The closure is required to enable a crane to be situated within the carriageway to carry out a lift of heavy equipment from The Lowry Outlet building.

Diversions will be signed via Trafford Road and The Quays Loop Road.

Free cycle training for all the family

Transport for Greater Manchester (TfGM) has launched a new cycle training scheme designed to get whole families out and about on two wheels.

The free, two-hour sessions will be led by a professional instructor, who will travel to the family’s home and tailor each session to suit their needs.

Parents will be taught how to lead safe cycling trips on the road, how to ride protectively with children and children will be taught how they can travel safely on the roads to ensure that everyone is comfortable riding with traffic.

TfGM has been running cycle training for adults across the region for several years, with more than 10,000 training sessions helping more people to jump on their bikes more of the time.

Greater Manchester Cycling and Walking Commissioner Chris Boardman is keen for as many people as possible – including families – to see cycling as a safe, convenient and easy way to travel.

In June he launched an innovative proposal to create a city-region-wide cycling and walking network made up of more than 1,000 miles of routes, with 75 miles of segregated bike lanes, and sees the family training sessions as one of the ways to get parents and kids ready for cycling on the road together.

“The Greater Manchester cycling and walking network will make local trips on foot or by bike much more attractive, easy and convenient for families and everyone else,” he said. “In particular, we want to see far more school runs happening without cars.

“Until then, we need to give families more confidence to be able to venture out on their bikes. I hope families across the region take advantage of these tailored sessions.”

For more information about TfGM’s family training sessions and other training courses, visit www.tfgm.com/cycling/training.

Motorists urged to plan their travel ahead of major roadworks

Drivers are being advised to plan ahead and get ready for major roadworks on key routes into and out of Manchester city centre.

On Wednesday 29 August, Manchester and Salford City Councils will start major improvement work on key junctions on and around Regent Road, Trinity Way and A57 Mancunian Way.

The £15 million Manchester and Salford Inner Relief Route improvement scheme (MSIRR) is being delivered by Manchester and Salford City Councils with funding from the Government’s Local Growth Fund.

During the works Regent Road, from Oldfield Road to the Mancunian Way, will be reduced from two lanes to one lane in each direction. Journey times are expected to increase significantly, especially during the morning and evening peaks.

To help people get around during the work, Transport for Greater Manchester (TfGM) has launched a bespoke MSIRR travel advice page that will provide up-to-date travel information, expected journey times and alternative travel options.

Where possible, road users are advised to plan ahead, look for alternative routes, travel outside of peak times and consider public transport options.

The work is expected to cause delays on other nearby corridors including the M602 and Mancunian Way, while surrounding routes – such as Chester Road, Princess Road, A580 East Lancs Road, Trinity Way, Hyde Road, Stockport Road and Ashton Old Road – will likely be much busier than usual.
During the morning peak, travel into the city centre via the M602, Regent Road and on to the Mancunian Way is expected to increase from around 15-20mins to at least 25-30mins.

During the evening peak, journeys out of the city centre along the Mancunian Way, Regent Road and on to the M602 are expected to increase from around 20-25mins to at least 40-45mins.

There are a number of Park and Ride sites across Greater Manchester that provide free and convenient access to both bus and tram services. Further details of the available Park and Ride sites will be made available in the coming days.

Drivers should consider using public transport where it’s an option – or cycle or walk if they are able to do so. Where possible, working from home could be considered.

Work will start at the following six key junctions in and around Regent Road on Wednesday 29 August and is scheduled to take 12 months:

• The junction of Dawson Street, Regent Road, Trinity Way and Water Street.
• The junction of Regent Road and Ordsall Lane (Salford).
• The junction of Regent Road and Oldfield Road (Salford).
• The Mancunian Way, A56, A5067 roundabout.
• The junction of Trinity Way and Hampson Street.
• The junction of Hampson Street, East Ordsall Lane and Middlewood Street.

It will ultimately increase capacity at the six key junctions by up to 20%, reducing congestion and delays.

TfGM will be working with local councils to offer support for road users and venues and destinations along the route with up-to-date travel advice throughout the works.

More information about the scheme is available on the Manchester City Council website.

Metrolink Trafford Park Line – Temporary Traffic Regulation Orders

Dear recipient

Metrolink Trafford Park Line – Temporary Traffic Regulation Orders

We have written to you previously about Trafford Park Line Metrolink works taking place in your area. This email is in regards to the next stage of works at various sites in the area (listed below). The work is mainly to improve the highways, to facilitate track construction and to carry out safety improvements and repairs.

A number of Temporary Traffic Regulation Orders (TTROs) will be introduced at the end of this month and in September 2018.

The details are included here:

 1.       Warren Bruce Road

a.       A prohibition of the left turn from Warren Bruce Road into Wharfside Way. It is anticipated that this will come into operation from 21 August 2018 and will remain in force for approximately eight weeks. This Order is required to enable highway improvement works across the left turn approach lane in connection with the Trafford Park line works.

Click here to download this TTRO

b.      A one-way traffic system will be introduced on Warren Bruce Road which will, when combined with the existing temporary Order, make the whole length one-way from Village Circle to Trafford Wharf Road, in that direction. This will come into effect on 28 August 2018 and will be required for a period of approximately 12 weeks. The reason for the Order is to facilitate the highway and track construction works at the junction of Warren Bruce Road and Village Circle.

Click here to download this TTRO

2.       Pomona Strand – weekend closure

Pomona Strand is expected to be closed from 06:00 on Saturday 1 September until 17:00 on Sunday 2 September to enable a crane to be situated on the road to lift in large bridge deck components.

Click here to download this TTRO

 3.       Mercury Way - overnight closure
Mercury Way will be closed from 20:00 to 06:00, between a point 190 metres north of its junction with Barton Dock Road to its junction with Barton Dock Road. This Order will come into force on 3 September and will be required for approximately four nights. Access to properties on Mercury Way will be maintained via Barton Dock Road, Peel Circle, Phoenix Way, private access roads within the EventCity site (as agreed with EventCity). The reason for the Order is to facilitate the completion of highway surfacing works on Mercury Way.

Click here to download this TTRO

 4.       Parkway between Barton Dock Road and Parkway Circle – weekend closure

 a.       A weekend closure of Parkway between Barton Dock Road and Parkway Circle. This is to enable two cranes to lift the new bridge deck beams onto the bridge supports to form a new Metrolink bridge over Bridgewater Canal. We will also take advantage of this closure to undertake highway resurfacing works.

The Order will be in effect from 00:01 on Saturday 8 September until 06:00 on Monday 10 September.

However, if the bridge lift needs to be postponed, for example due to high winds affecting the safe use of the cranes, the Order will take effect for the same times on Saturday 15 – Monday 17 September.

Click here to download this TTRO.

b.      The canal towpath which runs along the south west bank of the Bridgewater Canal will also be temporarily closed during the same time period as above. This is for safety reasons as it will not be possible to allow pedestrians and cyclists to pass safely beneath the bridge whilst the crane lifts are undertaken.

Click here to download this TTRO

Access for pedestrians will be maintained during the temporary closures of these roads. The suggested diversion routes for vehicular traffic are included in the attached/enclosed temporary traffic regulation order notices and will be signed on the street.

We appreciate your patience during the construction of the Trafford Park Line.

TfGM will continue to engage with stakeholders along the route and will provide further information as we progress. In the meantime, if you have any queries regarding the scheme or if you would like to arrange a meeting, please contact either me or a member of the Metrolink team on 0161 244 1555 or email MetrolinkTPL@tfgm.com

Kind Regards

Angela Forster

Senior Communications Officer

Transport for Greater Manchester

Cycle to Work Day - Wednesday 15th August 2018 - see below...

MediaCityUK is proud to support National Cycle to Work Day and is offering a FREE breakfast* to the cyclists that travel to work on their bike on Wednesday 15th August.
To claim, simply head over to Nutri-Bar (next to the Cycle Hub) with proof that you’re a cyclist (a helmet or your lycra’s will do!) Click here to download a PDF of this flyer with full details!

Cycle to Work Pledge!

Finally if you are cycling to work have you pledged?  please visit www.cycletoworkday.org and add your pledge!